Return Policy

At BigMart, customer satisfaction is our priority. If you are not fully happy with your order, you may request a return or refund under the following conditions:

1. Return Period

• Returns must be requested within 7 days of receiving your order.

• Items requested after 7 days are not eligible unless defective.

2. Conditions for Returns

• Item must be unused, undamaged, and in its original packaging with all tags intact.

• Proof of purchase (receipt/order confirmation) must be provided.

• Certain items (e.g., personal care, sale items, opened packages) are not eligible for return.

3. Return Process

• Contact our customer service team via email or WhatsApp before sending items back.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–14 business days via your original payment method.

• Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

• Exchanges are allowed for size/color issues if the item is available in stock.

• Any price difference must be covered by the customer.

6. Damaged or Defective Items

• If you receive a damaged or defective product, contact us within 24 hours with pictures or videos.

• We will arrange a replacement or a full refund.